Frequently Asked Questions

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As part of our commitment to serving our customers and providing the best flowers, plants, and gifts possible we've made the decision to move away from the Teleflora Network. Please see our FAQ's about the new direction we're headed and as always, feel free to call us if you have any additional questions.

Can I send an order for people out of town?

Yes! While we strongly encourage our clients to call a local florist directly so they can discuss speciics of product availability and design, we can still handle orders out of town. Instead of sending them via Teleflora (who took a % of the money away from the recieving shop), we'll call the florist directly to place the order or work with Flower Shop Network, which charges significantly lower fees than Teleflora. This way we are able to fully support other small businesses all over the country. If you'd like recomendations on a florist to call directly, we can always help you select a florist and give you tips on the verbage to use to get exactly what you're looking for, even when it's not from us.

Can I still get the same flower arrangement that I usually send?

We always recomend going with designer's choice- that lets the designers do what they do best and create something beautiful out of in season flowers that are as fresh from the farm as we can get! If you want to special order a specific product that you don't see on the website, we're always happy to try to match a photo from elsewhere. Please keep in mind that because it's not our design, we don't have the recipe and it will be our interpretation of the arrangement. Additionally, we do not match prices of other shops as our cost of supplies and labor can vary greatly from other parts of the country. 

Why have your prices changed?

Because that's how the market works! We are constantly evaluating all of our catalog and adjusting  based on the current market price of flowers. We're comitted to providing great quality flowers and keeping our pricing up to date and competitive within our market is a big part of that!

New Designs

We have a team of amazingly talented designers with years of experience behind them. As we move forward, you'll continue to see in-house made designs that better reflect seasonal availability, locally sourced flowers and containers, and blooms that look on the website the way they're sent to your home. One of the biggest reasons we've transitioned to our own site and left the Teleflora Network is to give our company and our designers more freedom in what we offer- and being able to offer a product we're proud of is important to us. There are some arrangements in Teleflora's catalog that we understand are really popular, you'll see similar arrangements with more realistic photos (instead of ones photoshopped, trademarked, and provided by Teleflora) of what these arrangements look like so you- our customer- can make a more informed decision about what you're sending.

Will delivery stay the same? 

Delivery prices, just as arrangement prices, are adjusted based on the current market. This includes our vehicle expenses, driver payroll, fuel, and insurance! Delivery to a wide variety of zip codes in Tarrant County are available just as they were before, with delivery based on mileage from the shop rather than a flat rate per zip code. Dallas deliveries are available dependant upon how busy we are and how far in advance the delivery is scheduled.

Questions/Ordering

We make every effort to ensure that you receive excellent service. If, at any time, you experience problems with an order or have questions regarding these policies, please contact us.

Satisfaction Guarantees

Flowers are a natural product, and some imperfections are to be expected- but we do want everyone to fully enjoy their gift! If you are unsatisfied for any reason, please reach out to us so we can remedy the issue. If your arrangement doesn't match what you ordered, you're unsatisfied with necessary substitutions that have been made, an arrangement hasn't lasted as long as it should, or you're unsatisfied for any reason- we will do our best to make it right!

For an arrangement that doesn't match what was ordered: please contact us within 1 business days. We will discuss what doesn't live up to what you expected and replace the arrangement with one that more closely resembles what was expected. Please keep in mind that due to global weather changes, shipping delays, customs holds, and higher cost of goods, some specific items may not be available. We do our best to make things exactly as pictured, but sometimes substitutions are simply unavoidable.

For an arrangement that has poor quality flowers or hasn't lasted: Please contact us within 3 business days to arrange for a replacement. Flowers are a perishable product, and do have a limited shelf life. Some flowers last longer than others, and if you want a longer lasting bouquet, please let us know when placing your order as that will inform the designers as to which types of flowers to use. We are more than happy to replace something that has expired before it should have but we do not guarantee our arrangements for more than 3 days simply because certain varieties of flowers- once bloomed- do not last longer than this. Keep in mind that when replacing flowers that have prematurely wilted, you may not be able to recieve the exact arrangement you originally recieved. If a bunch of flowers from our wholesaler is bad, we often won't recieve a replacement of that same product till the next week, and we don't want to send out another arrangement of poor quality product.